Privacy Policy | Home Renovation Services London

Privacy Policy Home Renovation Services London Ltd

Last updated: June 4, 2026

This website is owned and operated by Home Renovation Services London Ltd (“us”, “our”, “we”). We believe strongly in protecting the privacy of all website users (“you”, “your”). This Privacy Policy sets out how we collect, use, store, and protect your personal information when you use our website and contact us.

Short version: We only collect personal information you provide (such as your name and contact details) and basic website analytics data. We use it to respond to enquiries, provide services, and improve our website. You can request access to your data and ask us to correct it.

1. General Information

This website is owned and operated by Home Renovation Services London Ltd (the “Company”). We act as the controller of personal data and/or sensitive personal data (“personal information”) collected through this website (the “Site”).

We are committed to protecting your privacy. We will only use the personal information that we collect about you in compliance with English law. We will continue to ensure that our policies and practices comply in all respects with any applicable laws and regulations in relation to your privacy.

3. What Personal Information We Gather

We gather personal information necessary to respond to enquiries and fulfil services, such as your name, telephone number, email address, postal address, and any enquiries that you provide voluntarily when you contact us by email, by phone, or complete any online forms.

In order to provide you and other Site users with a personalised and valuable service we may operate a voluntary personal information submission process. During submission a user is required to give contact information as described above.

Additionally, our website may use statistical services that compile statistics on general geographical locations of users, IP addresses, time spent on the website, pages visited, screen resolutions, and other statistical data pertaining to visitors’ computers and the pages accessed when visiting the Site. By viewing any page within our Site, your data may be collected by our statistical services.

4. How We Use Your Personal Information

We will process all the personal information we collect and hold on you fairly and in accordance with applicable law. As further explained in this Privacy Policy we will ensure the quality and security of your personal information and we will respect your rights, interests, and fundamental freedoms.

We will only collect, record, process and/or store personal information which is needed:

To improve our products and services or otherwise fulfil our contractual obligations towards you, our customers, and our business partners.
To serve our legitimate business interests, such as administration, including internal record keeping, credit assessment, marketing, or to comply with legal requirements.
So that our representatives may, by email, telephone or ordinary mail, proactively follow up your enquiries submitted to our Site about our services as part of our customer care procedures, and/or reply to your emailed or otherwise voluntarily submitted questions, enquiries and requirements.
So that we may periodically send you promotional information about our services, marketing information and news that we consider may be of interest to you: by email or other electronic communication with your prior consent (for example, by opting in), or by non-electronic communication unless you opt out.

5. Protection of Your Personal Information

The internet is not a secure medium and we cannot absolutely guarantee the security of your personal information that you provide to us over the internet. We will however use all reasonable efforts to protect the information you provide to us.

We will only provide access to your personal information to those members of our team and service partners who we consider need such access in order to carry out your requests or our contractual obligations to you. We have taken appropriate steps to ensure the security of personal information whether it is stored in computer systems, paper files or other storage media. Only those who need the information to perform a specific job are granted access to personally identifiable information.

Our Site may be housed on servers that are run and managed by third party hosting companies with whom we have an established relationship. You agree that we are not in control of those third party hosting companies and cannot guarantee their operating procedures and management of data passed through their servers. Furthermore, data passes through many channels on its journey through the internet, including the ISP that you use to connect to the internet, which we have no association with, and therefore cannot guarantee the process by which data is passed through and managed by them.

6. Your Rights: Accessing, Updating and Retention of Personal Information

We employ procedures and safeguards to help ensure that the personal information we hold on you is adequate, relevant, and not excessive in relation to the purposes for which it was obtained, as well as accurate and up-to-date. Where you inform us of any inaccuracies in the personal information we hold, we will correct and where appropriate delete incorrect personal information.

Retention periods are in place to ensure that personal information is only stored whilst it is required for the purposes in question or to meet administrative, legal, and regulatory requirements. Where personal information is no longer required by us we will ensure that it is disposed of in a secure manner.

You have the qualified right to request sight of all the personal information we hold on you. Should you wish to have access to all or a particular part of your personal information please contact us by email at info@homerenovationserviceslondon.co.uk. Such access will be granted in accordance with the requirements of national legislation and subject to any discretionary allowance for us to make a charge payable by you to cover our administration costs incurred in providing you with such personal information.

The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than forty (40) days from the date of such request for access. Where any discrepancies are discovered following your enquiry we will take immediate steps to validate and where appropriate correct our records. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation but in any event no more than forty (40) days after receiving your request to amend our records.

7. Links to Third Party Websites

Links from our Site to any other website are included solely for your convenience and do not constitute any endorsement by us of the websites linked to or referred to, including the products and/or services featured on those websites. We do not have any control over, or knowledge of, any privacy practices or content of any such websites.

We have not reviewed third party websites and do not make any representations regarding the availability, content or accuracy of materials on such websites. If you decide to access third party websites through links on the Site, you do so at your own risk. Your use of third party websites is subject to any privacy policies of those websites which you should read immediately prior to submitting personal information to those websites.

8. Questions or Complaints: Contact Us

By submitting your personal information to us, you consent to our use of that personal information as set out in this Privacy Policy. If you have any questions, concerns or comments about this Privacy Policy and/or our collection, use or the accuracy of your personal information, or if you wish to see any of the personal information we hold on you, or if you wish us to stop processing your personal information for any particular purpose or purposes, please contact us by email at info@homerenovationserviceslondon.co.uk or by writing to:

Home Renovation Services London Ltd
Office 16, 203-205 The Vale Business Centre,
Acton, London, W3 7QS

This Privacy Policy page is provided for general guidance only and does not constitute legal advice. Please consult your legal advisor to adapt it to your specific needs and local laws.