Terms & Conditions Home Renovation Services London Ltd

Last updated: June 4, 2026

These Terms & Conditions apply to all services provided by Home Renovation Services London Ltd. By instructing us, making any payment, using our website, or proceeding with any consultation, design, or construction services, you agree to be bound by these Terms & Conditions and the applicable laws of England.

1. Definitions

For the purpose of these Terms & Conditions the following words shall have the following meanings:

“The Company” shall mean Home Renovation Services London Ltd.

“The Customer” shall mean the person or organisation for whom the Company agrees to carry out works and/or supply materials.

“The Operative” (or Engineer, Tradesmen, Contractors, Architects, Project Managers, Plumbers, Surveyors, Electricians or Labourers) shall mean the representative appointed by the Company.

The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer, those works shall be undertaken by the designated operative of the Company at its absolute discretion.

2. 14 Day Cancellation

14 Day cancellation period: You are entitled to cancel your contract, in accordance with the law of England, provided that you exercise your right no longer than 14 days after the day on which you made the first payment for our services, regardless of how this payment was made.

We may make a deduction from the reimbursement for any associated labour costs in relation to the project, any orders for materials that the Company has placed and associated delivery costs, any services already provided, loss in value of any goods already supplied, any payments made to third parties, subcontractors or suppliers, any Company time that has been spent on the project, or any works that have been carried out on your project either on site or off site in preparation.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear written statement, including details of the services that you wish to cancel, your Home Renovation Services London Ltd client number, your name, your full street address and postcode, if different the full address of the property you have booked the services for, your phone number and email address.

You can cancel by emailing us at info@homerenovationserviceslondon.co.uk or by sending a letter to Home Renovation Services London Ltd, Office 16, 203-205 The Vale Business Centre, Acton, London, W3 7QS.

3. Estimates, Quotes & Variations

Proposed work, quoted work, fixed cost work, items not priced for and estimated cost work: the costs issued are all estimated costs and are not a guarantee of final costs. The Customer agrees that if additional materials costs and labour costs are required, or tools to hire are required for any reason, then the Customer agrees to pay the extra costs incurred, whether agreed verbally, by message, over the phone, by letter, or by email.

Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

• (i) If after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.
• (ii) If after submission of the estimate there is an increase in the price of materials.
• (iii) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
• (iv) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
• (v) Should a detailed Insurance Report be required in addition to the estimate and invoice then this will incur a nominal charge of £55.00.

Online instant quote calculators are not a guarantee of costs and shall not be used as an accurate cost basis or for decision making. The Company is still required to verify each and every project and then issue proposals. Every project is different and no two projects are the same.

The Company reserves the right not to tender for projects with or without notice and has no obligation or liability for any reason, delay, or any other factors.

The Company shall not be under any obligation to provide an estimate to the Customer and shall only be bound (subject as hereinafter) by estimates given in writing to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.

4. Invoices & Payments

Material Collection: Only one engineer or Company representative is allowed to leave the job to collect parts.

Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which remains unpaid shall carry interest at the rate of 10% over the base rate until payment in full is received by the Company.

5. Attendance, Scheduling & Delays

Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.

Construction services or design services schedules are not guaranteed on the date specified by the Company. Once the deposit is paid for construction services or design services then we will guarantee a start date of construction/design services, unless there are delays from design phases, unforeseen circumstances, or existing projects being delayed. In such cases, start dates may be rescheduled.

If delays occur in any event the Company will not be responsible for any liabilities or charges incurred by the Customer for any reason.

Customers are encouraged to obtain multiple quotes for construction services to allow comparison. The Customer makes their own decisions who to use and when. The Company is not liable for these decisions. The Company reserves the right to refuse or decline work at its own discretion and is not liable for any delays, inconvenience, costs, compensation, or any other event as a result of work being declined or refused.

6. Customer Liability & Third Parties

The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work and/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) and receiving a written estimate, and the name of the third party appears on the written estimate.

The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations, Gas Warning Notice or Asbestos issued.

Engineers operate under their own Gas Safe Registration and as such are solely responsible for any Gas related work and subsequent liability.

Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.

The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.

7. Customer Cancellations

If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with such instructions.

8. Defects, Remedial Works & Notice Period

If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works, and carrying out any necessary remedial works if appropriate.

The Customer accepts that if he/she fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

9. Guarantee & Exclusions

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

• (a) Subject to misuse or negligence.
• (b) Repaired, modified or tampered with by anyone other than a Company operative.

The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.

The Company will not guarantee any work in respect of blockages in waste and drainage systems etc.

The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the operative/engineer.

Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.

The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the Customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/Recommendations of any other related work which requires attention.

10. Materials, Merchants & Manufacturers

All materials are supplied by merchants and the merchants are liable for the materials. In the event of faulty materials, wrong materials delivered, exchanges or any other event then the Customer will need to get in touch with the merchant for resolution. Merchants or manufacturers are liable for the materials, products, guarantees, and certifications required by EN British standards.

If products are faulty after installation, clients need to get in touch with merchants, manufacturers or subcontractors to come to a resolution of rectifying the work or materials. The Company does not accept liability or guarantee the work in these circumstances.

The Company does not guarantee or take responsibility for any part of damage of internal or external areas or surrounding areas to any part of buildings and neighbouring buildings and its contents in any event during or after construction of the entire project. The Company is not responsible for any type of TV antennas, TV signals, restoring TV signals, repairing or replacing any type of TV antennas, or any type of cable services or cables.

The Company is not responsible for any mains water burst or in need of replacements, gas burst or in need of replacements, electricity bursts or need of replacements, internet or phone bursts or in need of replacements. All house or building services reconnections are not the Company's liability and are the sole responsibility of the building owner, landlords, freeholders, or leaseholders.

All tools, skips and materials are owned or leased by the Company on site. However liabilities for scaffolding or leased tools or machinery or skips rely on the contracted scaffolding company or tool hire shop or skip company. Where scaffolding runs over the hire date the Customer will need to pay for the extension of the hire or the scaffolding may be removed with immediate effect. If work is incomplete due to Customer refusal to extend scaffolding hire, the Customer will be liable to finish the work and arrange any required access at their own cost.

Material clearance unless agreed: the Company will remove these. The Customer can ask the Company to keep materials on site given that the Company grants permission. If the Customer refuses access, charges may occur from tool hire, scaffolding, or skip companies and the Customer will be responsible for these costs in full.

11. Title to Goods

Title to any goods supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.

Until such time as title in such goods has passed to the Customer:

• (i) The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all or any part of such goods in which title remains vested in the Company.
• (ii) For the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
• (iii) The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods.

12. Legal, Variations & Jurisdiction

These Terms & Conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company and by the Customer. These Terms & Conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company. By entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.

These Terms & Conditions and all contracts awarded between the Company and the Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

13. Business Protection & Penalties

If the client has started any of the services with our Company, the client cannot go to any of our suppliers, contractors or subcontractors, including architects, structural engineers, or project managers directly without our Company consent to start services with them directly. This spoils the business and penalties occur at a rate of 30% plus VAT of the total job price, priced at the beginning or after of the job.

The Customer will incur these charges right away and they will have to be paid within 7 days. If the Customer refuses, penalties for late payments are charged at £200 per day plus VAT until invoices are cleared. Our Company is not held liable for any losses caused.

If the Customer cancels or fires the Company, or the Company stops the work due to outstanding balances and the Customer refuses to pay the outstanding balances, or both parties do not get along and work stops, then all the work on site done by the Company will not be insured or warrantied. All liability is then with the Customer and the Company is not liable for any of the work done.

As a result, this spoils the business and the Customer will incur financial penalties which the Customer is liable to pay to the Company. Liability to the Customer will occur at a rate of 30% plus VAT of the total job price for loss of business, priced at the beginning or after of the job, plus any outstanding invoices, works done on the project location, consultation work for the project, work in the office, out of hours works, admin costs, council costs, legal fees, insurance costs, and any third party costs such as third party consultant costs (surveyors, architects, council building control or associated costs), scaffolding, skips, merchants materials and any other associated costs the Customer will be liable to pay for.

Loss of business in events of customers stopping work, or the Company stopping work due to customers refusing to clear outstanding balances: in addition to daily charges, profit losses, and daily interest charges for which the Customer will be liable to pay, the loss of business charges apply because the Company will need to find other work. This would incur costs such as marketing costs, admin costs, accounting costs, estimating for work cost, insurance cost, and travel cost to win new business, for which the Customer will be liable to pay.

These Terms and all clauses in these Terms & Conditions are fully accepted by the Customer. The Customer fully acknowledges and understands these Terms & Conditions and confirms they are happy with Company terms at the start of any Company services, including using our website, construction services, design services, design and build services, consultation services, free consultation services and any other services that the Company offers.

Estimated costs or quoted costs are valid for thirty days on design phase costs or construction costs.

If there are any questions or clarifications required for our Terms & Conditions please get in touch with us at info@homerenovationserviceslondon.co.uk. We will aim to get back to you within 14 to 28 working days, subject to any investigations which may take longer to reply. The Company does not require to respond should it not wish to, with or without notice.

14. Company Details

Home Renovation Services London Ltd.

Email: info@homerenovationserviceslondon.co.uk

Address: Office 16, 203-205 The Vale Business Centre, Acton, London, W3 7QS.

Registered in England: No 14997802.